John Kay

"Who leads your organization? The board chair? The CEO? The answer is both. In today’s rapidly changing environment, your organization depends on having your Board Chair and CEO work as trusted partners who are inspired to build long-term value for your customers and challenge your employees to perform like Olympic athletes."

"The board chair and the CEO are the heart and lungs of any organization. Without a shared vision and an effective working relationship, your organization will flounder on life-support. It won’t be able to excite customers, inspire employees or make the tough decisions that will enable it to thrive in competitive markets in an ever-changing world."

"Is your board and management team doing the right things, or doing things right? Doing the right things means building an organization that excites customers, inspires employees and creates long-term value. Doing things right means you’re following a checklist of activities designed to ensure compliance. It’s not the playbook for an organization that drives constantly for gold-medal performance."

"Here’s a challenge: are you ready to make the leap from good governance to great governance? Good governance ensures you’re complying with rules and regulations. Great governance ensures you’re creating long-term value for your customers."

"A lot of what you’ve been told about governance is dead wrong. It’s not about adhering to rules and regulations. It’s about aligning your board and your management team to create long-term value for your customers and community partners."